Our Policies

Store policy

A credit card is required to schedule your services. If you need to cancel or reschedule your services, we ask that you give as a 24 hr notice otherwise your card will be billed for the full amount of the service reserved.

Spa Etiquette

Please plan to arrive 10 minutes prior to your scheduled appointment time to fill out any paperwork that may be needed or time to prepare so that you may enjoy your treatment to the fullest extent.

Cancellation Policy:

We understand that sometimes you need to change your scheduled appointment. We kindly ask that you give us a 24 hrs notice if you need to cancel or reschedule your appointment. If no notice is given a 100% cancellation fee may be charged. All no-show appointments will be charged the full price of the scheduled services. All standing appointments, group bookings and multiple service appointments require a credit card to guarantee your reservations. We regret that late arrivals will not receive an extension of time on scheduled services and there will be no price adjustment. We reserve the right to ask for prepayment of your future scheduled services if the cancellation policy is not observed more than 2 times in one calendar year. If you are using a voucher or a Gift Certificate for your services, you will forfeit all or a part of your Gift Certificate as a result of untimely cancellation. To ensure prompt service appointments are always desirable; however, walk-ins are gladly accepted.

Mobile Phone Use

To maintain the serenity and relaxing atmosphere for our salon and spa clients we ask that you please refrain from the use of your mobile phone during your services. If you must make or receive a call, please ask and we can show you to a private area.

Children

We love children. However for the relaxation of all of our clients we kindly ask that children not accompany you during your appointments. We do offer some appointments for children; please contact the front desk for age ranges.

Reservations

Our services and treatments are in high demand on weeknights, weekends and holidays. We recommend making reservations in advance by either calling (414) 312-7947 or using our convenient 24/7 Online Booking. A valid credit card will be required to secure your reservation; however you may chose to pay using a different card or cash at check out.

Age Requirements

Minimum age is 16 years. Guests ages 16-18 must be accompanied by an adult and a waiver must be signed.

Forms of Payment

Cash, Master Card, Visa, American Express, Debit and Discover Cards are accepted. We do not accept personal checks.

Gratuities

Gratuities are not included in the price of the services and are solely at your discretion. Recommended and customary gratuity is between 15 and 20% of the full price of the service and can be paid directly to a provider or left at the front desk at the time of the checkout. A mandatory 18% Gratuity will be added to all group reservations.

Problems with your service

We want you to love every services you receive at the Knick Salon and Spa! Your referral is the highest complement we could receive! Please let us know within 24 hours of of receiving any service if there are any issues. If you feel we have failed to provide the caliber of professional service upon which our reputation has been built, please advise us, and an appointment will be made at the earliest possible time to make any adjustments, with no additional charge to you.

Parking

Knick Salon and Spa employees and guests do not have a free access to the adjacent parking lot, although you may obtain a daily permit at the Hotel Front Desk. We recommend using a street parking which is for the most part readily available and is only a few steps away. If your services will take more than 2 hrs, we are here to assist you with the parking, so that you may relax during your services. We would gladly move your vehicle at the end of the 2 hr period.

Privacy Policy

Knick Salon and Spa takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an entire review of http://www.knicksalonandspa.com privacy practices please read below.

http://www.knicksalonandspa.com Privacy Policy

We are strongly devoted to defending the privacy of your personal information. The policies underneath are relevant to http://www.knicksalonandspa.com («Website») created and sustained by Tress Chic Salon LLC d/b/a Knick Salon and Spa (collectively «Knick Salon» or «we», «us», or «our»). We have established this security and privacy policy («PrivacyPolicy») to inform you of the type of personal information we may collect throughout your visit to the Website, why we collect your information, what we use your personal information for, when we may provide your personal information, and how you can control your personal information.

Please understand that the practices expressed in this Privacy Policy are only applicable to information collected from this Web Site and, where relevant, from this Web Site's Customer Service Department in association with this Web Site, and do not unconsciously reflect our practices with approval to information collected from other Web sites that we manage or through other off-line means.

*By visiting our Website, you are complying with the practices expressed in our Privacy Policy. If you do not concur to the terms of this Privacy Policy, please do not use the Website. We may, from time to time, revise this privacy policy, and the date of last revision will be available at the bottom of this page. By using the Services, you are acknowledging and accepting this Privacy Policy. Your continued use of the Services after changes have been posted to the Privacy Policy will constitute your acceptance of such changes.*

If you have any inquiries about this Privacy Policy or do not see your concerns addressed here, you ought to contact us by email at info@knicksalonandspa.com.

What Information About Me Is Collected and Stored?

Knick Salon adheres to the uppermost standards of ethical practices in all of our processes and is devoted to protecting the privacy of all users of our Website. *Our privacy policy is straightforward: Except as revealed below, we don't sell, barter, deliver, or rent your personal information to any organization or individual external of Knick Salon. One of the essential values we've tried to follow in the creation of this Website is that we inquire for no more than the necessary information required to provide the service(s) you've asked for. As a result, what information we collect and store depends more or less completely on how you decide to make use of our Website and our services.

Personal Information

We accumulate and store information that you enter into this Web Site or that you supply through our Customer Service Department. Such information is only limited to your name, mailing address, e-mail address, telephone number and your birth date. This information is used to make or change appointments, mail out Birthday, Holiday or Thank you cards, contact you with special deals or promotions for goods and services and inform you of special events unless you have opted to not obtain information from us.

Anonymous Information

During your use of the Website, we may possibly collect certain information that does not recognize you independently ("Anonymous Information"). Usually, this information is gathered from "traffic data". We accumulate and store certain other information repeatedly whenever you interact with this Web Site. For instance, we collect your IP address, browser information and reference site domain name each time you are on this Web Site. We also gather information as regards customer traffic patterns and site usage. This information is used to examine and advance this Website and to give our clientele a gratifying online experience.

Use of Cookies and Spyware

We in no way apply or install spyware on your computer, nor do we utilize spyware to recover information from your computer.

In addition, like several Websites, we apply «cookies», which are records stored on your computer's hard drive by your browser. Cookies allow us to recognize account owners and to optimize their shopping experience. The majority of browsers recognizes cookies by design, but allows you to stop them. We advise that you keep cookies «turned on» so that we are able to provide you a user friendly online experience on this Website.

You can occasionally get Cookies from companies marketing on our behalf.

We do not manage these Cookies, and these Cookies are not subject to our Cookie policy.

Newsletters

We gather e-mail addresses and zip codes of all consumers who subscribe to our newsletter. Not including to our third party representatives (as explained below), this information is not publicized with any third parties for any reasons. Any person who does not want to obtain this newsletter can, at any time, follow the «Unsubscribe» directions contained in every newsletter.

Is Information Collected From Children?

We do we collect any personal information from a person who we identify to be under 13 years old. If you are under the age of 13, you ought to utilize this Web Site only with the participation of a parent or guardian and must not surrender any personal information to us. Our Website is not purposely targeted to children under the age of 13. Children under the age of 13 must not use our Website without attaining prior parental permission.

How We Use Your Information?

Apart from what is revealed in this Security and Privacy Policy, we do not utilize or release information about your personal usage on our Website or your Personal Information received online to anyone or any organization not associated with us. If we recommend authorizing any use of your Personal Information, you will be given the chance to tell us not to permit such contact.

Customer Service and Feedback

We might use your Personal Information to offer customer service, track your fulfillment with the Website's rules and regulations, or for perspective and criticism reasons (to the degree that is elucidated when you supply the information). In the occasion we prepare to openly post any of your Personal Information on a Website (as, for instance, a letter), you will be given advanced notice of such redistribution and provided the opportunity of stopping such redistributions.

Use of Anonymous Information

We make use of Anonymous Information to assist us distinguish how user make use of sections of the Website and who our users are so we can enhance our Website and make certain that it is as pleasing as we can build it for the masses. We might also utilize or distribute Anonymous Information (or additional information, other than Personal Information) in some other method that we consider suitable or essential.

Third-party Agents

We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone.

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.

What Steps Are Taken To Keep Personal Information Secure?

The significance of protection for all Personal Information linked with you is of highest concern to us. We put into effect vast concern in supplying protected communication of your information from your PC to our servers. Personal Information gathered by our websites is accumulated in protected operating locations that are not accessible to the public. Simply those staff members who require admission to your Personal Information to enable them to properly perform their work are permitted admission, all having signed privacy agreements. Any employee who breaches our privacy and/or safety measures policies is subject to corrective action, including likely termination and civil and/or criminal prosecution.

While we strive to safeguard your Personal Information once provided, no transmission of data over the Internet or any other open network can be guaranteed to be 100% protected.

What Happens When I Link To or From Another Web Site?

This Web Site might include links to other Websites or third parties. Please understand that the practices expressed in this Privacy Policy for http://www.knicksalonandspa.com and Knick Salon do not apply to information collected from these other Websites. We are not accountable for the actions and privacy policies of third parties and other websites. We want you to be sure you are aware of when you depart this Website and to proactively read the privacy policies of all Websites that you enter in to.

Public Areas, Chat Rooms and Newsgroups

Keep in mind that any information you provide in communal areas, such as message boards or feedback segments, are converted into public information, and therefore this Privacy Policy does not relate to any information you choose to make public. Please be wary about what you provide and do not post any Personal Information that you intend to be confidential.

Governing Law/Assignment

The http://www.knicksalonandspa.com website is planned for users from the United States. U.S. law shall administer in any and all disagreements, together with privacy or offense matters or otherwise.

We might modify its possession or business association while supplying the website and services. As a consequence, please be sensitive to the case that we may possibly move your information to a different organization that is associated with us or with which we have made a joint venture with. Under such conditions Knick Salon would to the degree probable involve the acquiring party to pursue the practices explained in this Privacy Policy, as it could be revised from time to time.

Changes to This Policy

We are dedicated to sustaining its place as a high quality Website on the World Wide Web. As our Website keeps developing, we possibly will add new services and features to our Website. In the occasion that these added extras influence our Privacy Policy; this manuscript will be revised aptly. We will place those revisions significantly so that you will constantly identify what information we collect, how we could apply that information and whether we will reveal it. We do, nonetheless, suggest that you read this Privacy Policy every time you visit our website in case you overlook our notice of amendments to the Privacy Policy.

Opt-Out and Correction Procedures

You can at any time opt-out of getting potential e-mails and newsletters. We offer you with the option to opt-out of getting communications from us at the point where we ask for information concerning you. There are a variety of ways in which you can inform us whether or not you want to accept promotional communications from http://www.knicksalonandspa.com. Any changes to the information we have on file for you or your preferences in how this information is used can be communicated directly through us by calling (414) 312-7947 or e-mailing to info@knicksalonandspa.com. You also will have an opportunity to change these selections by following the "unsubscribe" instructions contained in the promotional emails we send you.

Last Updated: 01/20/2012