We require a credit card when booking any salon or spa service. Appointments must be cancelled at least 24 hours in advance or the full amount will be charged.
Please plan to arrive 10 minutes prior to your scheduled appointment time to fill out any paperwork that may be needed or time to prepare so that you may enjoy your treatment to the fullest extent.
We understand that sometimes you need to change your scheduled appointment. We kindly ask that you give us a 24 hrs notice if you need to cancel or reschedule your appointment. If no notice is given a 100% cancellation fee may be charged. All no-show appointments will be charged the full price of the scheduled services. All standing appointments, group bookings and multiple service appointments require a credit card to guarantee your reservations. We regret that late arrivals will not receive an extension of time on scheduled services and there will be no price adjustment. We reserve the right to ask for prepayment of your future scheduled services if the cancellation policy is not observed more than 2 times in one calendar year. If you are using a voucher or a Gift Certificate for your services, you will forfeit all or a part of your Gift Certificate as a result of untimely cancellation. To ensure prompt service appointments are always desirable; however, walk-ins are gladly accepted.
Mobile Phone Use
To maintain the serenity and relaxing atmosphere for our salon and spa clients we ask that you please refrain from the use of your mobile phone during your services. If you must make or receive a call, please ask and we can show you to a private area.
We love children. However for the relaxation of all of our clients we kindly ask that children not accompany you during your appointments. We do offer some appointments for children; please contact the front desk for age ranges.
Our services and treatments are in high demand on weeknights, weekends and holidays. We recommend making reservations in advance by either calling (414) 312-7947 or using our convenient 24/7 Online Booking. A valid credit card will be required to secure your reservation; however you may chose to pay using a different card or cash at check out.
Minimum age is 16 years. Guests ages 16-18 must be accompanied by an adult and a waiver must be signed.
Forms of Payment
Cash, Master Card, Visa, American Express, Debit and Discover Cards are accepted. We do not accept personal checks.
Gratuities are not included in the price of the services and are solely at your discretion. Recommended and customary gratuity is between 15 and 20% of the full price of the service and can be paid directly to a provider or left at the front desk at the time of the checkout. A mandatory 18% Gratuity will be added to all group reservations.
Problems with your service
We want you to love every services you receive at the Knick Salon and Spa! Your referral is the highest complement we could receive! Please let us know within 24 hours of of receiving any service if there are any issues. If you feel we have failed to provide the caliber of professional service upon which our reputation has been built, please advise us, and an appointment will be made at the earliest possible time to make any adjustments, with no additional charge to you.
Knick Salon and Spa employees and guests do not have a free access to the adjacent parking lot, although you may obtain a daily permit at the Hotel Front Desk. We recommend using a street parking which is for the most part readily available and is only a few steps away. If your services will take more than 2 hrs, we are here to assist you with the parking, so that you may relax during your services. We would gladly move your vehicle at the end of the 2 hr period.
Knick Salon and Spa takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an entire review of http://www.knicksalonandspa.com privacy practices please read below.
What Information About Me Is Collected and Stored?
We accumulate and store information that you enter into this Web Site or that you supply through our Customer Service Department. Such information is only limited to your name, mailing address, e-mail address, telephone number and your birth date. This information is used to make or change appointments, mail out Birthday, Holiday or Thank you cards, contact you with special deals or promotions for goods and services and inform you of special events unless you have opted to not obtain information from us.
During your use of the Website, we may possibly collect certain information that does not recognize you independently ("Anonymous Information"). Usually, this information is gathered from "traffic data". We accumulate and store certain other information repeatedly whenever you interact with this Web Site. For instance, we collect your IP address, browser information and reference site domain name each time you are on this Web Site. We also gather information as regards customer traffic patterns and site usage. This information is used to examine and advance this Website and to give our clientele a gratifying online experience.
We in no way apply or install spyware on your computer, nor do we utilize spyware to recover information from your computer.
In addition, like several Websites, we apply «cookies», which are records stored on your computer's hard drive by your browser. Cookies allow us to recognize account owners and to optimize their shopping experience. The majority of browsers recognizes cookies by design, but allows you to stop them. We advise that you keep cookies «turned on» so that we are able to provide you a user friendly online experience on this Website.
You can occasionally get Cookies from companies marketing on our behalf.
We gather e-mail addresses and zip codes of all consumers who subscribe to our newsletter. Not including to our third party representatives (as explained below), this information is not publicized with any third parties for any reasons. Any person who does not want to obtain this newsletter can, at any time, follow the «Unsubscribe» directions contained in every newsletter.
Is Information Collected From Children?
We do we collect any personal information from a person who we identify to be under 13 years old. If you are under the age of 13, you ought to utilize this Web Site only with the participation of a parent or guardian and must not surrender any personal information to us. Our Website is not purposely targeted to children under the age of 13. Children under the age of 13 must not use our Website without attaining prior parental permission.
How We Use Your Information?
Customer Service and Feedback
We might use your Personal Information to offer customer service, track your fulfillment with the Website's rules and regulations, or for perspective and criticism reasons (to the degree that is elucidated when you supply the information). In the occasion we prepare to openly post any of your Personal Information on a Website (as, for instance, a letter), you will be given advanced notice of such redistribution and provided the opportunity of stopping such redistributions.
Use of Anonymous Information
We make use of Anonymous Information to assist us distinguish how user make use of sections of the Website and who our users are so we can enhance our Website and make certain that it is as pleasing as we can build it for the masses. We might also utilize or distribute Anonymous Information (or additional information, other than Personal Information) in some other method that we consider suitable or essential.
We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.
What Steps Are Taken To Keep Personal Information Secure?
The significance of protection for all Personal Information linked with you is of highest concern to us. We put into effect vast concern in supplying protected communication of your information from your PC to our servers. Personal Information gathered by our websites is accumulated in protected operating locations that are not accessible to the public. Simply those staff members who require admission to your Personal Information to enable them to properly perform their work are permitted admission, all having signed privacy agreements. Any employee who breaches our privacy and/or safety measures policies is subject to corrective action, including likely termination and civil and/or criminal prosecution.
While we strive to safeguard your Personal Information once provided, no transmission of data over the Internet or any other open network can be guaranteed to be 100% protected.
What Happens When I Link To or From Another Web Site?
Public Areas, Chat Rooms and Newsgroups
The http://www.knicksalonandspa.com website is planned for users from the United States. U.S. law shall administer in any and all disagreements, together with privacy or offense matters or otherwise.
Changes to This Policy
Opt-Out and Correction Procedures
You can at any time opt-out of getting potential e-mails and newsletters. We offer you with the option to opt-out of getting communications from us at the point where we ask for information concerning you. There are a variety of ways in which you can inform us whether or not you want to accept promotional communications from http://www.knicksalonandspa.com. Any changes to the information we have on file for you or your preferences in how this information is used can be communicated directly through us by calling (414) 312-7947 or e-mailing to firstname.lastname@example.org. You also will have an opportunity to change these selections by following the "unsubscribe" instructions contained in the promotional emails we send you.